For Students
Noon lives by ‘Students First’ ideology and believes in making a meaningful impact to the buyers of our courses.
On the same lines, we follow a ‘no-question-asked-refund’ policy, provided the refund request is made to refunds@noonacademy.com within:
7 days from purchase for courses with duration over 1 month
2 days from purchase for courses with duration less than 1 month
Please note:
- Eligible refunds requests will be processed within 7 working days
- 100% refund will be processed to the original mode of payment
- Requests for partial refunds will not be entertained beyond the stipulated time
- Access to the course and any other privileges granted to the learner will be revoked once the refund is processed, Refund requests identified as ‘fraud’ will not be entertained
For Teachers
Noon heavily invests in promotion of teachers & courses and runs paid campaigns to acquire students. Refund requests from buyers impacts Noon ’s brand negatively much more over causing financial dearness.
Buyers of our courses will be eligible for a ‘no-question-asked-refund’ policy, provided the refund request is made to refunds@noonacademy.com within:
7 days from purchase for courses with duration over 1 month
2 days from purchase for courses with duration less than 1 month
For eligible refund requests:
- Up to 5% of total students (registered before 1st class of the course), both the teacher and Noon will forego their respective revenue shares
- More than 5% of total students (registered before 1st class of the course), the entire fee will be deducted from the teacher’s revenue share. Noon will retain their portion of revenue share in such cases
- Exceptions will be made though if refunds requests are initiated by ‘fraudulent intentions’, tech issues or reasons outside the control of the respective teacher